Delete your Plan To Win account

Plan To Win is operated by Zackery Frank Boyle, carrying on business as Plan To Win, in Calgary, Alberta, Canada.

Delete it in the app (the fastest way)

1. Open Plan To Win and sign in.
2. Go to Settings > Delete Account.
3. Confirm it is you. If your account has a password, enter it. If you signed up with Google, we email you a one-time code that works for 10 minutes. Enter that instead.

Your account and its data are then deleted from our live systems straight away, and you are signed out. It cannot be undone. If you would like a copy first, go to Settings > Account & Security > Download my data before you delete.

If you cannot open the app

Email hello@plantowin.app from the address on your account, with the subject “Delete my account”. We may ask you to confirm it is you first. We aim to respond within 30 days, and no later than the law allows.

If you only want some of your data gone, delete those items in the app, or email us and tell us which ones.

What is deleted

• Your profile, plans, goals, tasks and logs
• Journal entries, reflections and mood check-ins
• AI chat history, and the chat excerpts we keep for spot checks
• Notifications, preferences and consent records
• Coaching records and imported-plan records
• Your social profile, links, cheers and what you shared
• Map of You readings that belong to your account
• Photos we hold: profile picture, home background, Vision Board, food-scan photos and bug-report screenshots
• Bug reports and safety notices you sent
• Your subscription, which is cancelled straight away, and your customer record at Stripe, our payment provider
• Google Calendar access, which we revoke, and any events we imported from it
• Your place on our marketing email list

What we may keep, and for how long

• Billing and invoice records. For as long as tax and accounting law requires. Payment event records are kept without your name. Stripe also keeps its own records.
• Free-trial records. One-way scrambled markers (hashes) of your account ID, email, Stripe customer ID and card fingerprint, kept so a free trial cannot be claimed twice. They cannot be turned back into your email or card number.
• Error logs. Technical error messages, no longer linked to your account, for about 90 days from the last time the error was seen, then deleted.
• Marketing consent record. Only the fact that you agreed, when, and when you unsubscribed. It shows we followed the rules, and nothing is sent to you again.
• A report someone else made about you. If a person on Plan To Win reported something involving you, we keep that report for 12 months after it is closed, with no link to your account.
• Backups. Copies in our providers’ normal backups can hold your data for a short period, until the backup cycle replaces them.

If you took the Map of You quiz without an account, email us your reading link and we will delete that reading too.